RETURN & SHIPPING POLICES
You may return an item for a refund of the merchandise total within 30 days of delivery. Call our Customer Service Department so that we can contact our carrier to schedule a pick-up for the item. Return credits are issued within 48 hours once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount. If beyond 30-days, then ZLINE may approve the return and a 25% restocking fee will be added to the return shipping cost (no refunds or exchanges on installed or used items.)
Items must be in new condition and in the original packaging to qualify for a refund. There are no refunds or exchanges on installed or used items (prior to or after 30-days).
Prior to shipping, all products for our ZLINE Dealers are individually inspected to verify that they leave our facility in brand-new condition. We re-package all our products well so they arrive on your doorstep undamaged. If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Contact our Customer Care Department at 330-459-8000 within 48 hours. Before installing your unit, please test the item(s) for proper functionality by plugging it into the wall and testing the fan and lights. If the unit does not work, please contact customer service right away.
Freight return policy:
● When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged." If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to ZLINE warehouse we will send you a new one right away.
● If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
● If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.
All returns must have return authorization from ZLINE Dealer prior to shipment. Shipping charges, customs duties, brokerage fees, and local taxes, are not refundable. Special-order items or altered items cannot be returned.
All items are shipped via FedEx Ground, except where noted (some models will be shipped via Truck Freight, due to their size and/or weight). Full insurance is included in all shipments. If the item has “FREE SHIPPING” then the item will have full insurance. Tracking number(s) will be provided by E-mail by the end of the business day (5PM EST).
Freight includes curbside delivery using a lift-gate. Ask the driver if a pallet jack can be used to place your items in garage or secured area.